SYNOPSIS
Retaining customers is more critical now than ever with the globalization and fierce competition taking place. Retaining old customers is 5 times cheaper than seeking new customers hence the need for excellence customers service. Companies than can retain customers will continue to grow and attract loyal customers.
COURSE OBJECTIVE
At the end of the program a participant will be able to:-
- Definition of a customer
- Understand types of customer's services
- Understand why customers buy
- Understand why customers remain loyal
- Handle customers' complaints
- Rectify unhappy customer opinion
- Maintain relationship with the customers
METHODOLOGY
Lectures, case studies and workshops and exercises.
FOR WHOM
Sales Executives, sales personnel, customers services personnel,
COURSE TOPIC
- Who are the customers
- Types of Customer Services
- Why Customer Buy
- Customer Loyalty
- Handling Customer Complaints
- Making Your Customer Happy
- Customer Relationship
DURATION
Two Days
FEES
Please contact our office for price negotiation
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